At ASTER, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or exchange within 7 days of delivery. To be eligible, the item must be unused, in its original packaging, and include all accessories and documentation. Once the returned product has been inspected and approved, we will process your exchange or refund using the original payment method. Items that are damaged due to misuse, accidental damage, or normal wear and tear are not eligible for return or exchange.